If the entire page isn't showing up, please make sure the page is published. If it is a specific paragraph with media, please make sure the paragraph display option has been selected.

There are a number of reasons that may cause you to not be able to login:

1. Are you using the SSO link below the login form? For all live sites we should no longer be using the login form, rather the SSO link below it.
2. Are you on the correct website? Just because you have access to one website (e.g. Services) doesn't mean you have access to all other websites (e.g. gateway). If you want to have access to a different site, please review this page.
3. If you are using the log in form, is your capslock on?
4. If you are using the log in form, your userID starts with a lower case u (e.g. u12345678)
5. Sometimes the firewall will block access from different IPs. Have you tried connecting using the Global Connect VPN?

We strongly recommend against this as larger images will impact the load time of the webpage. Particularly for visitors from abroad, both due the distance the data has to travel as well as their potentially slower internet speeds, this can be an issue. If you want to link to a larger file, you can do this using some of the external file hosting services and place a link to the files on the page instead.

There are 2 ways of editing the contacts. The first way will only let you edit the exsiting contacts, the second will also let you add new contacts.

1. You can easily edit the contacts on the business units by clicking the 'edit' button next to them. Note that you must be logged in (and have access!) to see this button.

2. The second way is to edit them as a content type. All contacts are instance of the 3 different 'contact' content types. Navigate to the content hub from where you can easily add new content or filter on the relevant content types.

Everyone can use the accordions in the body of their pages (or in the paragraphs with media) but it does require you to paste code into the source of the page. You can do this by clicking on the 'source' button on the top of the description field. Find where you want to insert the accordion and then add in the following code:

                                                                            <div>
                                                                                <h2 class="accordion" tabindex="0">INSERT TITLE HERE</h2>
                                                                                <div class="panel" tabindex="0">
                                                                                    <p>INSERT CONTENT OF THE ACCORDION HERE</p>
                                                                                </div>
                                                                            ...
                                                                                <h2 class="accordion" tabindex="0">INSERT TITLE HERE</h2>
                                                                                <div class="panel" tabindex="0">
                                                                                    <p>INSERT CONTENT OF THE ACCORDION HERE</p>
                                                                                </div>
                                                                            </div>
                                                                            

Your content will be saved each time you publish it. Even if you overwrite it with a newer version, the previously published version will remain available. You can access these previous versions by clicking the 'revisions' tab on the page interface.

From the Revisions page, you can view each revision by clicking on the date and time it was created.

Tip: click the link with the time and date by clicking the mousewheel or holding Ctrl whilst clicking it to easily open a few of them in different tabs if you are unsure which you wish to revert to. Once you have identified the correct revision, use the button at the end 'revert' to action the revision.

If you want to add a link to a document but not use the documents panel, you can do so by uploading the document to an external server and using the link feature in the web editor.